Our approach is different from traditional software developers and off-shore developers; we start with an initial discovery of
the underlying business issues your company faces, followed by suggestions to resolve those business
concerns through the configuration, deployment, or
development of readily-available or custom cloud business software applications.
Discover
How can you solve a business issue if you don’t understand the scope of the problem or the impact that potential technology changes
will have on other areas of your business or inter-dependent business systems? You can’t. That’s why we start by first understanding and documenting the
problems challenging your company, your current business procedures, and existing technologies and applications.
Design
There are a lot of options if you only want custom code. What truly makes a project successful is the design and the technology
platform. e2b software knows how to design business applications the right way so you don’t have to reengineer the product when your business needs change.
For small projects we provide a functional specification outlining the high-level product functionality. Larger projects include detailed design
specifications down to table designs and screen layout.
Develop
Unlike independent programmers and smaller, inexperienced technology firms, e2b software has made significant investments in our
infrastructure to ensure that your custom applications are well documented and portable to other providers. We deploy best practices in custom software
development including:
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• Source Code Control via Microsoft Team Foundation
• Virtualized Development Environments
• Source Code backed-up and stored off-site
• Escrow Services ensure portability to other developers
• Maintenance and support plans for custom software
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This is important because you aren’t locked into using our services – you can easily transfer the code to another provider for
on-going development, maintenance, and support.
Test
All custom software projects are tested by our internal quality assurance department. QA testing is performed by the same people
who manage our customer support desk ensuring that support technicians are familiar with your custom business software should you call to report an
issue.
Deploy
We provide technical and consulting resources to assist you with the installation, configuration, implementation, and training
for custom business software. Consultants have an average of more than 10 years of business software implementation and training experience with direct
access to e2b software development resources. Implementation and training can be provided either remotely or on-site depending on your needs and the
scope of the project.
Support
What good is custom software if you have to hunt down the developer who wrote it when you have a problem or a question? e2b software has a
fully-staffed customer support desk to manage your support cases. Support cases can also be entered on our Customer Support Portal. Support analysts have
direct access to our developers for troubleshooting technical issues and access
to consulting resources for issues related to product functionality or configuration.